Caregivers, not carers
Every screen says caregiver and client, because that is what the larger Indian operators say. The words are a region setting in the product, not a translation layer bolted on top.
Platform
India · Home care providers
Placements, caregivers and payroll.
One platform.
Nanum runs the operating side of an Indian home-care business — who is placed where, who is covering the day off, what the family is charged and what the caregiver is paid. It is live at india.nanum.co.uk on its own database in Mumbai.
Where we honestly are. The platform and the four apps are built and running. No Indian provider is using it in production yet. You would be early, and priced accordingly.
Placement
Lakshmi Narayanan · Indiranagar
- CaregiverPriya Nair
- Pattern12-hour day
- Started14/07/2026
- Day rate (pay)₹1,100
- Daily charge₹1,950
- Relief daySunday · R. Naik
Pay and charge are separate figures and always have been. A placement with no agreed charge says so — it never quietly bills the pay rate instead.
An illustration of a placement record, not a real client.
Before anything else
What works today, and what does not
You are being asked to put your clients’ records and your caregivers’ pay into a platform from a company you have not heard of. The least we can do is lead with the list you would otherwise have to discover in month three.
- The Indian platform is live at india.nanum.co.uk, on a separate database in Mumbai.
- Placements, day-rate payroll and GST invoicing are built for India specifically.
- Four apps — caregiver, family, manager and independent caregiver.
- AI matching with a manager’s approval on every assignment.
And what is not
- No Indian customers yet. No completed bookings, no case studies, no reference calls we can offer you.
- You cannot borrow a caregiver from another provider in India. The lending agreement only exists under English law.
- You cannot pay an independent caregiver through Nanum. The Indian payout rail is named and not built.
- You cannot subscribe online. Recurring payments in India need an RBI e-mandate flow we have not built.
Every one of those is a thing a salesperson could have let you find out later. We would rather lose the deal here than in month three.
Not a translation
A UK product with the words changed would waste your time
India is a different market, not a different language. These are real differences in the software, switched on because the deployment is Indian — not labels sitting on top of British fields.
Police verification, not DBS
The verification field on a caregiver is a police verification certificate — number, issuer and dates. There is no DBS anywhere on the Indian deployment, and no question about the right to work in the UK.
A doctor at a clinic, not a GP
The medical section asks for the doctor the family sees and the clinic's number. DNACPR does not appear — it is an instrument that does not exist in India, and a blank field named after it is worse than no field.
Named societies, not just PIN codes
An Indian address leads with a gated society, and a PIN code covers a whole locality — two clients sharing one sit about 1.2 km apart. Address search knows societies by name and takes coordinates from the building, so distance means something.
₹, GST and Indian invoice numbers
Amounts are in rupees, distances in kilometres, dates dd/mm/yyyy. Client invoices carry GST at 18% as its own line and number as INV/202608/001 per provider.
None of the UK furniture
No CQC dashboard, no council or NHS funder, no minimum-wage checker, no referral inbox. Indian families buy care directly, so a manager simply adds the client. You are not paying for screens built for another country's regulator.
The Indian shape
Placements, not a visit-by-visit rota
A UK system thinks in half-hour calls. Most Indian home care is one caregiver with one family for months, on a day rate, with a relief caregiver on their day off. Nanum has a record built for exactly that — and it still does per-visit work for the providers who sell a morning and an evening call.
Pattern
12-hour day, 12-hour night or 24-hour live-in — the three shapes a placement is actually sold in.
Day rate
What the caregiver is paid per day. Held separately from what the client is charged, and one never stands in for the other.
Daily charge
What the client pays per day. If it has not been agreed yet the placement says so rather than borrowing the pay rate.
Relief day
The caregiver's day off each week and who is covering it. A relief day with nobody named is flagged, not hidden.
Food and stay
A daily food allowance and whether stay is provided, recorded on the placement and carried into payroll.
Replacement guarantee
The number of days you have promised the family a replacement within, held against the placement.
Being precise about what the screen does today.The placements screen shows you every placement, what is running now, which relief days have nobody named against them and which placements have no agreed client charge. Creating and editing placements is not on that screen yet — it is a monitoring surface, and calling it more than that would be a lie you would catch in the first week.
Billing and pay
Three ways families pay you, and one way you pay caregivers
A monthly fee, a daily charge, or per visit
A fixed fee for a month, a week or a fortnight is billed as agreed and never sliced into days. A placement bills its agreed daily charge for the days charged. A care package bills per visit, per hour or per shift. Most providers use more than one.
GST at 18% is a line of its own on the invoice, and one-off charges — registration, a replacement, a deposit — stay as their own lines instead of disappearing into the rate.
Day rate, allowances, advances, deductions
A monthly payroll period per caregiver: days worked at the day rate, plus food and stay allowances and any other earnings, less salary advances and deductions. Fixed pay, not an hourly wage measured against a statutory floor — that is a UK question and Nanum does not pretend to answer it here.
Payroll is a check-and-approve screen, not a payment run. Nanum totals it, flags any total that no longer agrees with its parts, and marks a deduction with no reason as unexplained. Money still leaves your bank, not ours.
Police verification
Who checked the caregiver — and who is saying so
This is the line most platforms blur, and blurring it is how a provider ends up relying on a check nobody actually ran. There are two different claims here and Nanum keeps them apart on purpose.
You verify. Nanum records.
You hold the police verification certificate. Nanum stores its number, issuer and dates against the caregiver and shows the record as verified, overdue or not recorded — and the screen says, in those words, that it was recorded by your provider and that Nanum does not carry out police verification.
A tick on that record is your statement about a person, and it is labelled as yours. We are not going to sell you a badge that implies we did something we did not.
Nanum verifies, before you ever see them.
Caregivers who are not on anyone’s payroll are the one exception. Before a provider can see an independent caregiver at all, Nanum checks three things: identity documents (Aadhaar, PAN, passport if held), references, and a police verification certificate.
Every one has to be backed by an accepted document — a claim on a form is not enough — and the reviewer’s decision is written to an append-only log with the checklist frozen as it stood. Verification is what makes them visible; nothing lists before it.
No Aadhaar eKYC. Identity documents are reviewed by a person against what the caregiver told us. Nanum is not plugged into UIDAI or DigiLocker, so it does not perform automated Aadhaar authentication and will not say it does.
When someone does not turn up
Two ways to cover a gap. Only one of them is open in India.
Available in India
Your own bench first, then independent caregivers
An uncovered day is listed with the caregivers who could take it, ranked on distance, whether they have been to that client before, and whether they are actually free. Nanum’s AI-enabled system handles 90%+ of shifts.
If nobody in-house fits, a manager can run a searchfor a verified independent caregiver nearby — within about 10 km. It is a search you run, not a suggestion that arrives on its own, and a manager approves before anyone is booked.
Not in India yet
Borrowing a caregiver from another provider
In the UK a provider can borrow another provider’s carer through Nanum. In India it is refused, and deliberately.
Lending a caregiver forms a real contract between two businesses the moment it is accepted, and the only version that exists is written under English law — it warrants a British criminal record check and cites a British statute. Swapping the words for Indian ones would give you a document that looks localised and still rests on the wrong law, which is worse, because you would rely on it. That needs an Indian lawyer, not a find-and-replace.
On the phone
Four apps, because four different people need this
Most care software is one app built for whoever sits at the desk. The caregiver in the house, the family paying for the care and the coordinator on the road are not the same user.
Caregiver
Today's placement or visits, check in and out, notes and medication. The person in the house, not at a desk.
Family
The son or daughter paying for the care sees that today happened, what was recorded, and who was there.
Manager
Coverage, approvals and the day's exceptions from a phone, for the coordinator who is rarely at a laptop.
Independent caregiver
For caregivers who are not on your payroll: their own profile, documents and the offers they accept or decline.
What it costs
Published, in rupees, GST included
Priced on active caregivers, and built so the cost per caregiver falls every time you grow — ₹50 each at 100, ₹35.71 at 350, ₹27 at 1,000.
₹5,000 a month to start
| Caregivers | You pay | Works out at |
|---|---|---|
| Your first 100 caregivers | ₹5,000 a month | Everything included |
| 101 to 350 | ₹30 per caregiver | ₹12,500 a month at 350 |
| 351 to 600 | ₹26 per caregiver | ₹19,000 a month at 600 |
| 601 to 1,400 | ₹20 per caregiver | ₹27,000 a month at 1,000 |
| Above 1,400 | ₹35,000 a month | The bill stops here |
GST is inside the number, not added to it. ₹5,000 means ₹5,000 leaves your account. Your invoice still shows the taxable value and the GST separately, because an Indian invoice has to.
Pay for a year and you are charged for eleven months. Onboarding is a one-off ₹2,500 per branch, also GST included. The ₹35,000 ceiling is for a single provider — a group of branches keeps paying the same per-caregiver rate.
There is no online checkout in India yet, so we set your plan up with you. The price is the one on this page either way.
Talk to us about your headcountThe questions we get asked
Is Nanum actually live in India, or is this a waiting list?
It is live. The Indian platform runs at india.nanum.co.uk on its own database in Mumbai, entirely separate from the UK one, with the India feature set switched on — placements, day-rate payroll, GST invoicing and police verification. You can be given a login and shown real screens, not slides.
Do you have Indian providers using it today?
No, and we are not going to pretend otherwise. Nanum has no Indian customers yet, no completed bookings and no case studies. What we have is a working platform, an Indian entity being registered, and a price we will hold. If you want a vendor with a hundred logos on the wall, that is a fair reason to wait — but it will cost you the terms available to the people who come first.
Who carries out the police verification?
You do. For your own caregivers, Nanum records the certificate you hold — number, issuer, issue and expiry dates — and shows it as verified or overdue on the caregiver's record. Nanum does not run police verification and does not claim to. The one exception is independent caregivers on the platform, who are verified by us before any provider can see them.
Can I borrow a caregiver from another provider?
Not in India yet. That feature is built and running in the UK, but the agreement two providers sign when one lends a caregiver only exists under English law — it warrants a UK criminal-record check and cites a UK statute. Translating that document into Indian words would produce something that looks localised and still rests on the wrong law, which is more dangerous than an obviously foreign contract, not less. It needs an Indian lawyer, not a find-and-replace. Until then the Indian platform refuses those requests outright.
Can I book an independent caregiver through Nanum?
You can search and engage one, and the whole record of the engagement lives in the platform. What does not work yet is paying them through Nanum — the Indian payout rail is named and not built, so you settle that engagement directly and record it. No booking has been paid through Nanum in any country yet.
How does the AI matching decide who covers a visit?
It weighs how close the caregiver is, whether they have been to that client before, and whether they are actually available, then puts a ranked suggestion in front of a manager. Nanum's AI-enabled system handles 90%+ of shifts. A person approves before anything is assigned — nothing books itself.
Where is our data stored?
In India. The Indian platform runs on its own database in Mumbai with its own credentials, and no client record crosses between the Indian and UK systems. Encrypted in transit and at rest, two-factor sign-in, and aligned to the Digital Personal Data Protection Act 2023.
Can I sign up and pay online?
Not yet. Taking a recurring payment in India needs an RBI e-mandate flow that we have not built, so we set your plan up with you directly. The price is not different because of it — it is the same ladder published on this page.
See it on your own placements.
Thirty minutes, your caregivers and your rates, on the Indian platform rather than a slide deck. If it does not fit how you run, we will tell you.
What we will want to know
- How many caregivers you run today
- Placements, per-visit care, or both
- Which cities you operate in
- How you bill families now, and in what cycle
- What you are using today, if anything
Care that turns up, in Bengaluru as much as in Bristol.
The Indian platform is live in Mumbai. Ask for a login and we will walk your own placements through it.
Looking for the UK product instead? Nanum for UK home-care providers is a different feature set — CQC-ready records, DBS, council and NHS funders. Go to the UK site.